Frequently Asked Questions
SHOULD I CALL 911 OR THE NON-EMERGENCY NUMBER?
An emergency is a situation where the safety of people or property is at risk. Examples of 9-1-1
emergencies include: a fire; crime in progress; a report of an impaired driver; or a medical crisis.
What is NOT an Emergency?
It is not an emergency when immediate action is not necessary. Examples of a non-emergency
situation include: property damage where suspects have fled scene, a motor vehicle collision
where no injuries are reported, and a follow-up on an auto theft report.
If the emergency is not life threatening or dangerous then call our non-emergency line,
If you are unsure if your situation is an emergency, dial 9-1-1. Emergency call-takers will help
determine if immediate action is required or if you should hang-up and dial the non-emergency line.
HOW DO I PAY A PARKING TICKET?
Parking ticket payment options are listed in the Parking Information Page.
HOW DO I REPORT A CAR COLLISION?
If there are injuries, call 9-1-1. If there are no injuries and call our non-emergency line (519-271-4141).
HOW DO I GET A BACKGROUND CHECK?
The Stratford Police Services offer three types of record checks; they can all be viewed on the
HOW CAN I MAKE A COMPLIMENT/NON-EMERGENCY COMPLAINT?
You can call us at the police station at (519) 271-4141.